PetElder FAQ – Your Trusted Resource for Senior Pet Care

Senior Pet Care

Learn valuable tips and answers to common questions about caring for your aging furry friend.

Q: How do I know when my dog is considered a senior?

A: Generally, dogs are considered seniors around 7 years old, but this can vary depending on breed and size. Larger breeds tend to age faster than smaller breeds. Regular vet checkups can help you understand your dog’s specific needs as they age.

Q: What dietary changes should I make for my senior pet?

A: Senior pets often need a diet lower in calories but richer in nutrients to maintain a healthy weight and support aging joints. Consult your veterinarian for specific recommendations based on your pet’s health.

Product Information

Discover products designed to improve the well-being of your senior pet.

Q: What products do you recommend for senior dogs?

A: We recommend products that support joint health, cognitive function, and overall well-being. Our top picks include orthopedic beds, joint supplements, and interactive toys that encourage gentle exercise.

Q: Do you offer any guarantees on your products?

A: Yes, we offer a satisfaction guarantee on all our products. If you’re not happy with your purchase, you can return it within 30 days for a full refund or exchange.

Shipping & Returns

Get information about our shipping timelines and return policy.

Q: How long does shipping take?

A: Shipping times vary depending on your location, but most orders are delivered within 5-7 business days. Expedited shipping options are also available at checkout.

Q: What is your return policy?

A: We accept returns within 30 days of purchase. Products must be in their original condition. Please contact our customer service team to initiate a return.

General Questions

Find answers to frequently asked questions about PetElder.

Q: How can I contact customer service?

A: You can reach us via email at [email protected] or call our customer service line at 1-800-PET-ELDR. Our team is available Monday through Friday, from 9 AM to 5 PM PST.

Q: Do you offer discounts for senior pet rescues?

A: Yes, we offer special discounts to senior pet rescues and shelters. Please contact us for more information on how to apply (email: [email protected]).